Good article. As an open source maintainer, I agree. The majority of interactions I have from my users are positive, but every once in a while, some entitled asshat does make unreasonable demands. I usually respond with a stern dressing down, but respectfully. If they continue, I’ll block them from whatever channel.
One thing that annoys me is when people get upset that I use Discord for support. I get it, it has drawbacks, but I’m not going to spend my limited resources hosting an alternative that most people won’t want to use anyway. Everything I use to host, distribute, and support my projects is free for both me and my users, and that’s because I’m not getting paid to make my projects. I also give out my email, so it’s not even a fair criticism.
Good article. As an open source maintainer, I agree. The majority of interactions I have from my users are positive, but every once in a while, some entitled asshat does make unreasonable demands. I usually respond with a stern dressing down, but respectfully. If they continue, I’ll block them from whatever channel.
One thing that annoys me is when people get upset that I use Discord for support. I get it, it has drawbacks, but I’m not going to spend my limited resources hosting an alternative that most people won’t want to use anyway. Everything I use to host, distribute, and support my projects is free for both me and my users, and that’s because I’m not getting paid to make my projects. I also give out my email, so it’s not even a fair criticism.
To be fair, Discord blows, and I highly recommend Matrix instead.
But it’s your project, so it’s your rules. Thank you for making your code available.