Who is this mythical average user I keep hearing about?

I’ve never had a problem forcing people at work - even those with very limited IT knowledge - to run things from cli in windows.

For years in one place I worked the IT support first line solution was to tell all users to force a gp update from the windows cli. They’d point to a nice little how to guide with screenshots and everything. I don’t know if any of the thousands of people working there were the all important average user either though, probably not.