My first thought is the grinder you’re using. For example a cheap Blade grinder will result in inconsistent grind size which can lead to channeling. A good hand grinder is an affordable option and will let you dial in your grind more than using a cheap electric one.
Are you getting your shot in 25 seconds? Or is the shot running long (or short) by 5 seconds?
Maybe try a 16g puck for 32g shot. Smaller baskets can be easier to dial in and require less pressure.
I hope they lose this case badly.
For the concerns I have about AI and stealing others work, I want to see Reddit burn for pretending that they are all about community and connection, while actively harming their users’ experience on the platform and attempting to profit off their content.