

They just stop(ped) offering support for whatever the product or line was. Create a “service portal” that provides results, relevant or not. Creat a forum where people can ask questions that aren’t answered, or if they are it’s the labor of some Stockholm Syndrome user who is trying to help others as they weren’t.
This won’t stop here, it’s the dream to not actually have to service your product. Imagine being Ford and saying “as is” when a customer asks why the blinker doesn’t work. Insane, right? That is the push here for a few reasons, all $ of course:
- achieve oligarchy or monopoly
- enshittfy product
- remove product support to save on support labor and related infrastructure
- profit!
*Profit for a while until people leave or you are replaced but what a profitable run!
It is going to be a monkeys paw for the fools who use it.